Hotel English


With English being the language of business and travel, our Hotel English course provides relevant training on topics across all areas of hotel management from the front office to restaurant and hospitality, events, business centre and leisure facilities. You will develop and test your speaking, listening, reading and writing skills as well as finesse your grammar. Check out the full details below.

To get the most from this courses you need to ideally be B2 on the CEFR or level B on the CASAS scale. You should be able to listen and understand the main ideas of complex text and abstract topics, including technical discussion. You should be able to speak with a degree of fluency so you can interact with native speakers without any problems for either side. You should be able to write clearly on a wide range of subjects and give views on topical issues.

Your Course

By the end of this course on Hotel English, you will:

  • Build your essential speaking skills
  • Develop your listening skills – critical to dealing with the different dialects of guests speaking English from many different countries
  • Reading skills relevant to the roles within a hotel
  • Writing capability that will help you communicate more effectively
  • Grammar that covers the key technical constructs and usage of the English language

Throughout this course  you will develop key skills as you cover the following topics

  • Hotel Management
  • Key roles in the front offices from receptionist to concierge
  • Bar, Lounge and guest services
  • Special events
  • Health and wellbeing
  • Business Centre

Prior knowledge

With English being the dominant language of international business travel, this course is for anyone working in the Hotel and Tourism industry. You don’t need any specific prior learning or training to take this course but a good foundation of English will help make this much easier as it covers many areas of communication within a hotel environment, whether you’re an experienced communicator or not. As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision. Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.


The course includes:

  • 30 hours of on demand e-learning
  • Speech Training app to help refine your pronunciation
  • Vocabulary app to help with specific terminology
  • Three months unlimited access
  • Access from any platform or device anytime

Module One: Hotel Manager

  • Speaking: Customer service. Front desk duties. Hotel security and safety. Housekeeping duties. Job conditions and responsibilities. Sales and promotions.
  • Listening: Guest feedback and reporting on it. An employee appointment.
  • Reading: A CV. New hotel advertisement. Article on housekeeping staff turnover. A security inspection report. Work of a maintenance department.
  • Writing: Letter requesting an interview. Editing using compound words.
  • Grammar: Nouns. Present simple. Present continuous. Stative verbs.
  • Module test

Module Two: Reservations Clerk

  • Speaking: Confirm and change a hotel reservation. Working with travel agents. Cancellations. Physically disabled and challenged guests.
  • Listening: Hotel promotions. Interviewing personnel.
  • Reading: Advertising special promotions. Hotel cancellation policy. An internal email about an upcoming conference.
  • Writing: A response to an inquiry.
  • Grammar: Possessive Forms. Adverbs of Frequence. Present Simple. Future Present.
  • Module test

Module Three: Receptionist and Cashier

  • Speaking: Dealing with lost reservations, complaints and guest problems and special requests. Talking about customer service. Instructions to a porter.
  • Listening: Checking in and out of a hotel. Guest feedback.
  • Reading: Customer service questionnaire. Letter of complaint. Welcome brochure. Guest voucher. Room allocation plan.
  • Writing: Letter of confirmation. Editing skills on names and titles.
  • Grammar: Adverbs. Comparisons. Pronouns. Adjectives.
  • Module test

Module Four: Concierge and Bellhop.

  • Speaking: Advice on city parking, restaurants and shopping. Interview yourself to an employer and talk about job conditions.
  • Listening: Arranging rentals, tours and performance tickets. Explaining room amenities.
  • Reading: Advertising for a car hire company and tour company. Promotion on guest events, hotel safety, a courier service and restaurant review.
  • Writing: Giving information on arrangements. Usint the dictionary.
  • Grammar: Conditionals. Past Continuous.
  • Module test



Module Five: Special Events Staff

  • Speaking: Negotiate with clients. Set up for special events.
  • Listening: Assess service providers. Co-ordinate with other teams.
  • Reading: A billing summary and payment schedule. Changes to external meeting packages. Negotiating special concessions. Room setup.
  • Writing: Confirming a cancellation.
  • Grammar: Adjectives. Gerunds. Conditionals. Infinitives. Adverbs
  • Module test

Module Six: Restaurant, Bar and Lounge

  • Speaking: Taking orders for drinks, food and dessert.
  • Listening: dealing with cancellations and problems.
  • Reading: Articles on restaurant experiences. Waiters notes on service. A wine list. Bar orders. Menu’s – Asian and European.
  • Writing: Placing and order. Restaurant jargon.
  • Grammar: Modals and semi-modals Present Perfect. Present Perfect Continuous.
  • Module test

Module Seven: Housekeeping

  • Speaking: Explaining laundry procedures. Interviewing job candidates and talk about responsibilities.
  • Listening: Deal with complaints and requests.
  • Reading: Job advertisement. Letter of complaint. Guest requests. Room service menu’s.
  • Writing: Letter of excuse.
  • Grammar: Nouns. Present Perfect. Pronouns.
  • Module test

Module Eight: Business Centre Services

  • Speaking: Give information about services. Arrange a wire transfer and equipment rental.
  • Listening: Perform currency exchange and postal services. Book business centre services.
  • Reading: A letter about translation and secretarial services. Brochures about equipment rental, business centre and banking services.
  • Writing: Letter of complaint.
  • Grammar: Adjectives. Possessive Forms. Prepositions. Time Expressions.
  • Module test

Module Nine: Fitness and Health Centre

  • Speaking: Interviewing a sports therapist. Giving information about facilities and the spa.
  • Listening: Booking centre appointments. Dealing with complaints.
  • Reading: Booklet on training regimes. Safety and usage rules and regulations.
  • Writing: Follow up letter.
  • Grammar: Tag Questions.
  • Module test

How can we help?

Are you an organisation, institution or tutor looking for a comprehensive learning solution for you and your teams and students? We have a portfolio of general and specialised English language and business short courses that are available online and on-demand as well as for a blended solution in the classroom environment or delivered via live webinar based tuition.

These ready to go courses cover all key areas of adult professional English language learning as well as a catalog of short courses covering finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan
  • Learners can study out of hours or in breaks with bite-size learning
  • Get management reports on learner progress
  • Cost efficiently solve any training, compliance, insurance, regulatory or union requirements
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a highly competitive price for annual and multi-year commitments
  • No big installations necessary – a simple web browser is all that’s needed to get started
  • New courses being added all the time

If you want to know more, get in touch with Connor, Marius, Stephen or Adam  for more information.

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