Module One: Introduction
- Getting Started
- Contents
- Course Objectives
- How it Works
Module Two: The Big Picture
- What is communication?
- How do we communicate?
- Other factors in communication
- Case study
- Review questions
Module Three: Communication Barriers
- An overview of common barriers
- Language barriers
- Cultural barriers
- Differences in time and place
- Case study
- Review questions
Module Four: Paraverbal Communication Skills
- The power of pitch
- The truth about tone
- The strength of speed and pace
- Case study
- Review questions
Module Five: Non-Verbal Communication
- Understanding mehrabian
- All about body language
- Interpreting gestures
- Case study
- Review questions
Module Six: Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
- Case study
- Review questions
Module Seven: Listening Skills
- Seven ways to listen better today
- Understanding active listening
- Sending good signals to others
- Case study
- Review questions
Module Eight: Asking Good Questions
- Open questions
- Closed questions
- Probing questions
- Case study
- Review questions
Module Nine: Appreciative Inquiry
- The purpose of AI
- The four stages
- Examples and case studies
- Case study
- Review questions
Module Ten: Mastering Conversation
- Level One: Discussing general topics
- Level Two: Sharing ideas and perspectives
- Level Three: Sharing personal experiences
- Our top networking tips
- Case study
- Review questions
Module Eleven: Advanced Skills
- Understanding precipitating factors
- Establishing common ground
- Using “I” messages
- Case study
- Review questions
Module Twelve: Closing Thoughts
- Words from the wise
- Your results