Communication Skills


Whether it”s the speech you deliver in the boardroom, podium, noticing key body ‘tells’ in a negotiation or simply a one-to-one with a team member, the level of attention you give to communication is a key differentiator in building rapport and gaining influence. Our Communication Strategies course will help you understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees, having a positive impact everywhere throughout the business and in people’s lives.

Your Course

By the end of this course on Communication Strategies, you will:

  • Develop great speaking skills
  • Develop the art of conversation in all aspects
  • Understand how to properly question and develop appreciative inquiry
  • Move to an advanced level of skills in communication

Throughout the course you will develop key skills as you cover the following topics

  • Identifying common barriers to communication
  • Understand what paraverbal and non-paraverbal communication is
  • Speak like a STAR
  • Develop strong listening and questioning skills
  • Master the art of conversation

Module One: Introduction

  • Getting Started
  • Contents
  • Course Objectives
  • How it Works

Module Two: The Big Picture

  • What is communication?
  • How do we communicate?
  • Other factors in communication
  • Case study
  • Review questions

Module Three: Communication Barriers

  • An overview of common barriers
  • Language barriers
  • Cultural barriers
  • Differences in time and place
  • Case study
  • Review questions

Module Four: Paraverbal Communication Skills

  • The power of pitch
  • The truth about tone
  • The strength of speed and pace
  • Case study
  • Review questions

Module Five: Non-Verbal Communication

  • Understanding mehrabian
  • All about body language
  • Interpreting gestures
  • Case study
  • Review questions

Module Six: Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Case study
  • Review questions

Module Seven: Listening Skills

  • Seven ways to listen better today
  • Understanding active listening
  • Sending good signals to others
  • Case study
  • Review questions

Module Eight: Asking Good Questions

  • Open questions
  • Closed questions
  • Probing questions
  • Case study
  • Review questions

Module Nine: Appreciative Inquiry

  • The purpose of AI
  • The four stages
  • Examples and case studies
  • Case study
  • Review questions

Module Ten: Mastering Conversation

  • Level One: Discussing general topics
  • Level Two: Sharing ideas and perspectives
  • Level Three: Sharing personal experiences
  • Our top networking tips
  • Case study
  • Review questions

Module Eleven: Advanced Skills

  • Understanding precipitating factors
  • Establishing common ground
  • Using “I” messages
  • Case study
  • Review questions

Module Twelve: Closing Thoughts

  • Words from the wise
  • Your results

Prior knowledge

You don’t need any specific prior learning or training to take this course as it covers many areas of communication, whether you’re an experienced communicator or not. What you will need is a good level of English (B2 on the CEFR or level B on CAFAS) or higher in order to fully understand the tuition and put this into practice.

As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.


We have many more courses for your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners.

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