FAQs - EnglishLL

Q: How many people have taken your courses?

We have different courses but in most of them you have foundational English created by Oxford University Press. Over 200,000 people have taken these courses with an 87% completion rate and a 92% customer satisfaction score. Our other specialist and elective modules and one to one tuition have equally high success and satisfaction ratios.

Q: What happens once I pay?

Once you make a secure payment, you will receive an Order Confirmation from us and our international payment partners (Worldpay/Alipay/Paypal/Stripe). We will then contact you with a welcome email and your enrolment details, which include when you'll start, how long study will be, log on and other critical Getting Started information. There will be a set of FAQ's and you can always email/chat with someone from the support team.

Q: How do I pass a level of the CEFR?

Generally, there are two Modules for each level of the CEFR. The only exception is level B1 where there is an additional level B1+ as most learners benefit at this level

Q: What happens if my code does not work?

Email us or connect via chat and we will get the problem solved as quickly as possible.

Q: When is the course available for me to use?

Once you are registered with a start date, the Course is available 24 hours a day, seven days a week. Unless there is a technical issue, the Course should always be available.

Q: Is the completion certificate accepted by universities and governments for further study and/or employment?

The course is a great way to learn English. It can prepare you for formal exams (such as IELTS, TOEFL) which are often required by universities and governments. However, specific requirements vary widely and we would advise you to check with the relevant university or government directly to find out what is required. Our certificates are proof of completion and that you passed the test for each module. You will likely have to take individual tests every time you apply for entry to somewhere.

Q: What equipment will I need?

To access any learning, you can use either: Windows PC or Apple Mac with an operating system that's current Android tablet or iPad Smartphone You will need to make sure you don’t have ad blockers on your browser. Your device will need to be able to access its microphone and speakers.